Overview
At Cedronix, we specialize in selling electronic products, and all deliveries, returns, and refunds are handled through Amazon. This means our return policy follows the terms and conditions established by Amazon.
Our return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer a refund or exchange.
To be eligible for a return, the product must meet the following conditions:
- It must be unused, in perfect condition, and with all original accessories.
- It must be returned in its original packaging, just as it was received.
Exceptions
Returns are not accepted in the following cases:
- Electronic products showing signs of use or improper handling.
- Software or downloadable digital products.
- Electronic accessories that have been opened and used.
- Items damaged due to misuse or external modifications.
Return Process
All returns must be processed directly through Amazon, using their return system from your user account.
If you purchased a Cedronix-branded product, you can contact us at info@cedronix.com for assistance with the process.
⚠️ Important: Do not send the product back to the manufacturer. All returns must be processed through Amazon.
Refunds
Once Amazon receives and inspects the returned product, you will receive a notification regarding the approval or denial of your refund.
If approved, the refund will be automatically processed and credited to your original payment method within the timeframe specified by Amazon.
💡 Partial refunds may apply in the following cases:
- Products showing signs of use.
- Items returned without all original accessories.
- Returns made after the 30-day period.
Delayed or Missing Refunds
If your refund is taking longer than expected, follow these steps:
- Check your bank account again.
- Contact your credit card provider or bank for updates.
- If the issue persists, contact us at info@cedronix.com.
Sale Items
Only regular-priced items may be refunded. Sale items are not eligible for refunds.
Exchanges
We only replace products if they arrive defective or damaged. If you need a replacement, contact us at info@cedronix.com and we will guide you through the process via Amazon.
Gifts
If the item was marked as a gift at the time of purchase, you will receive a gift credit once the return is processed.
If the original buyer did not mark the item as a gift, the refund will be processed to their original payment method.
Return Shipping
Since all returns are handled through Amazon, please follow the instructions provided on their platform to determine the return address and any associated costs.
💡 For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of returned products without tracking.
Need Help?
For further information regarding refunds and returns, contact us at info@cedronix.com.